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Aegis Psychological Services' home page. It provides an introduction to the administrative and clinical staff, as well as a description of the services they offer to individuals and families in stress, anxiety, depression, relationship problems, and loss. Our clinical team includes a psychologist and a special educator.
Lonely Links is an Aegis community service site that helps people living in Victoria, BC and to a lesser extent other parts of British Columbia fight loneliness by connecting with psychological, medical, financial and social resources.
Fear Doctor Seminars is Vancouver Island's definitive source for cognitive behavioural training in anxiety management techniques. Services will include current group cognitive behavioural therapy programs at Aegis, as well as soon to be available, classroom-style seminars and online courses.
Policies

Privacy Policy

All visitors. We collect and store only the following information about you: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account); the date and time you access our site; and the Internet address of the Web site from which you linked directly to our site.

We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

Visitors who identify themselves. You may decide to send us personally-identifying information, for example, in an e-mail containing a question about our products, by signing our guestbook, or by joining our mailing list. We use this information for its stated purpose only. In the example of an email containing a question, we would use the identifying information to respond to your question, but for no other purpose. Information gathered for one purpose, such as answering a question, is never used for another purpose, such as putting you on our mailing list. Furthermore, information about you is never passed on to outside services, such as other mailing lists.

Summary. We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide it. If you do provide this information, it will be used for its stated purpose only.

Quality Assurance Policy

Condition of merchandise. We are committed to providing products in their optimal condition. This means that they will be packaged in a way to reduce the risk of damage during shipping, and if they are damaged during shipping, they may be returned to us at our expense for a full refund. Products sent to you in less than new condition, because they have been previously used or previously owned, will be identified to you as such before you buy them. Their condition will be described to you, and you will be given a discount on the selling price, in consideration of "wear and tear".

Broken merchandise. Products that break or malfunction within the first 30 days of purchase may also be returned for a refund at our expense. The size of the refund will depend on the nature of the breakage or malfunction. If it can be determined that the breakdown occurred during the course of normal usage, a full refund will be given.

Return of merchandise. All returned merchandise must have an authorization code clearly marked on the package, or it will be returned to sender. Authorization codes are obtained by phoning, faxing or emailing us your identifying information, the name of the product, and a description of the nature of the break or malfunction.

Satisfaction guarantees. In some instances, manufacturers will guarantee customer satisfaction. Feel Better Solutions will inform the purchaser of any such guarantees, and honour these guarantees according to terms given by the manufacturer.

Your feedback. Feel Better Solutions is always interested in receiving feedback from its customers about its services and products, whether this feedback is in the form of compliments, suggestions for improvement, or requests for help. We will always acknowledge your feedback and endeavour to satisfy reasonable requests to the best of our ability.