Shipping & Handling Information
Feel Better Return Policy
What does FBS mean?
FBS an acronym for Feel Better Solutions.
What kinds of products does FBS carry?
FBS is the storefront for Aegis Psychological Services Inc., and provides therapeutic tools to the general public that have long been effective with Aegis clients. These therapeutic tools include lamps for the treatment of Seasonal Affective Disorder (SAD), a small pager-like device to help you translate your intentions into action called the MotivAider, and a series of therapeutic recordings in compact disc (CD) format.
Where is FBS located?
FBS is located at 4506 Chatterton Way, Victoria, British Columbia V8X 5H8. You may contact us by mail at this address or attend in person. Our normal hours of operation are Monday through Thursday 1:00 PM to 5:00 PM, Pacific Time. Contact us by phone at 250-881-1206, by fax at 250-881-1207, or by email at info@FeelBetterSolutions.com.
Do you have international distributors for your products?
FBS products are currently only distributed in Canada, but are shipped and utilized all over the globe.
Do you carry foreign language versions of your products?
Spanish versions of therapeutic recordings have not yet been developed, but are being considered.
Where can I obtain additional information about the SAD lamps or MotivAider?
Our online catalog provides only a general description of these products. Click on the links to the manufacturers home page for more detailed technical information.
Does FBS offer free technical support?
FBS provides basic technical support free of charge for all the products we sell. Technical support is available Monday through Thursday 1:00 PM to 5:00 PM, Pacific Time. Contact us by phone at 250-881-1206, by fax at 250-881-1207, or by email at info@FeelBetterSolutions.com.
Does FBS allow any modification or reproduction of their therapeutic recordings?
Due to copyright restrictions, modification or reproduction of any FBS soundtracks (in whole or in part) is strictly prohibited. The typewritten script is similarly protected from reproduction, however, it is permissible to make a recording based on the typewritten script if it is for personal use only. If you wish to use the script to make a recording for commercial purposes, please contact FBS Director, Dr. John Cook for more information.
Shipping / Handling Information
How fast do you ship orders?
All orders received Monday through Thursday are shipped by FBS by the end of the next business day. Orders received on Fridays, weekends or holidays will be shipped the day after the next regular business day.
Can you ship my order to a P.O. Box?
Orders are normally shipped via a traceable method, which requires a street address. This allows us to track your package in the event of a problem or delay. If you are unable to provide a street address, your order may be delayed. Someone should be available at the street address to receive and sign for the package.
What are your Shipping & Handling charges?
Shipping & Handling charges will appear as a separate item on your invoice. This charge includes secure packaging, insurance, and rapid processing of your order. Rates and delivery times are based on Canada Post Business Services.
How can I check the status of my order?
Orders placed online will receive an e-mail confirmation. For further information about the status of your order, or for information about orders placed by mail or fax, please contact FBS customer service by email at info@FeelBetterSolutions.com. Include the exact name and complete shipping address that was specified on your order.
Will I have to pay any additional charges when my package is delivered?
For shipments to the U.S. and Other International destinations (depending on the country and/or region) additional customs and/or duties may be assessed.
What requirements are there for placing an online order with FBS?
The only requirement to purchase therapeutic products from FBS is that you have a valid credit card or PayPal account. If you prefer not to submit credit card information online, you may fax or telephone your credit card information to us at 250-881-1207 and 250-881-1206, respectively. Fax or phone orders are restricted to Visa and MasterCard only.
How do I place an online order with FBS?
Simply browse the site for the materials you need. Click on the "buy now" to purchase a single item, or several items to your shopping cart by clicking on the "add to cart" button. Follow the instructions to check out. Check your shopping cart, and check out at any time by clicking on the "check cart" button to the fr left of your screen.
FBS Return Policy
What merchandise can be returned to FBS?
Products that are damaged on arrival or that break or malfunction within the first 30 days of purchase may be returned for a refund at our expense. The size of the refund will depend on the nature of the problem. If it can be determined that the damage occurred during shipping, or that the product broke or malfunctioned during the course of normal usage, a full refund will be given.
Where should I return merchandise to FBS?
Return your merchandise via a traceable method (e.g., Expresspost) to:
Feel Better Solutions
4506 Chatterton Way
Victoria, British Columbia V8X 5H8.
NOTE: FBS is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).
What documentation needs to accompany my return?
All returned merchandise must have an authorization code clearly marked on the package, or it will be returned to sender. Authorization codes are obtained by phoning, faxing or emailing us your identifying information, the name of the product, and a description of the nature of the break or malfunction.
I ordered the wrong item by mistake. Can I exchange it for another item?
Yes. We can apply the credit for any product returned in good condition toward your purchase of the new item(s). Make your request for the exchange by phoning, faxing or emailing us your identifying information, the name of the product you wish to return, and a description of the new item(s) you wish to purchase. The new item(s) will be shipped upon receipt of the returned merchandise.